Refund policy

Return Requests

We accept return requests when you contact us within 14 days of receiving your order.

To be eligible for a return, the item must be:

  • Unused
  • Undamaged
  • In its original condition
  • Returned with its original packaging, where applicable

To request a return, email:

info@1point61softgoods.com

Please include:

  • Your order number
  • The item you would like to return
  • The reason for the return

Returns sent without contacting us first may not be accepted.

Return Shipping

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • We recommend using a tracked and insured return service.
  • The customer is responsible for the returned item until it has been delivered to us.

We do not currently provide prepaid international return labels.

Return Address

After your return request has been approved, send the item to:

1.61 Soft Goods
3-24-4 Ikebukuro
1st Floor Office
Toshima-ku, Tokyo 171-0014
Japan

Do not send a return before receiving approval and return instructions.

Inspection and Refund Approval

We will notify you after the returned item has been received and inspected.

A refund may be refused or reduced if the item:

  • Has been used
  • Is damaged
  • Is missing parts or packaging
  • Is not returned in its original condition
  • Was returned without prior approval

If the return is approved, the refund will be issued to the original payment method.

Shopify allows a return to be created and reviewed before the refund is issued, which matches this inspect-first process. Shopify Help Center

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

Contact us promptly if:

  • The item is damaged
  • The item is defective
  • You received the wrong product or variant
  • Part of the order is missing

Email info@1point61softgoods.com and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging when shipping damage occurred

Please keep the item and all packaging until the issue has been reviewed.

If the product is confirmed to be damaged, defective, or incorrect, 1.61 Soft Goods will provide an appropriate solution, which may include repair, replacement, refund, or reimbursement of reasonable return shipping costs.

These cases are handled separately from ordinary change-of-mind returns.

Non-Returnable Items

We do not accept change-of-mind returns or exchanges for:

  • Custom or personalized products
  • Items clearly marked Sample Sale
  • Items clearly marked Final Sale
  • Gift cards

Custom, Sample Sale, and Final Sale exclusions do not apply when an item arrives damaged, defective, or different from what was ordered.

Important wording change

Do not use a blanket exclusion for every discounted item. A normal temporary discount should not necessarily make an item final sale. Mark the product or sale clearly as Final Sale when you intend that restriction to apply.

Exchanges

We do not offer direct exchanges.

To choose a different item, size, color, or style:

  1. Contact us to request a return.
  2. Return the original item after approval.
  3. Wait for the return to be received and inspected.
  4. Place a new order for the replacement item.

Availability of the new item cannot be guaranteed while the return is in transit.

Unclaimed or Returned Packages

If an order is returned because:

  • The package was unclaimed
  • The delivery address was incorrect or incomplete
  • Delivery was refused
  • Customs duties or import fees were unpaid
  • The carrier could not complete delivery

the customer is responsible for the actual cost of reshipping the order.

If the customer requests a refund instead of reshipment, the refund may be reduced by:

  • Original shipping charges
  • Return shipping charged by the carrier
  • Customs or carrier fees paid by 1.61 Soft Goods
  • Other non-refundable costs directly related to the returned shipment

Remove the 15% restocking fee

I would not keep the automatic 15% restocking fee. Charging the actual costs incurred is clearer and easier to defend than applying a percentage that may be unrelated to your real loss.

Refund Timing

After an approved return has been inspected, the refund will be issued to the original payment method.

Please allow additional time for your bank, card provider, or payment service to process and post the refund.

Original credit-card processing fees may not be returned to the merchant when a Shopify Payments refund is issued, but that is your business cost and should not be described as an automatic customer deduction unless your terms and applicable law clearly allow it. Shopify Help Center

Order Cancellations

Because many products are made to order, contact us as soon as possible if you need to cancel an order.

A cancellation may not be possible after:

  • Materials have been cut
  • Production has started
  • A custom or personalized item has entered production
  • The order has been prepared for shipment
  • The order has already shipped

If cancellation is still possible, we will confirm the refund amount before processing it.

Contact

For return or refund questions, contact:

info@1point61softgoods.com

Please include your order number in all messages about an existing order.