Shipping Policy

Production and Processing Times

1.61 Soft Goods products are handmade in small batches in our Tokyo workshop. Some items are ready to ship, while others are made to order.

Production estimates are shown on individual product pages. Production time begins after payment is confirmed and does not include shipping transit time.

Ready-to-ship and Sample Sale items are generally prepared for shipment within 1–3 business days, unless otherwise stated.

Made-to-order and custom products require additional production time. Please refer to the individual product page for the current estimate.

During busy periods, production may take longer. We will contact you if a significant delay is expected.

If an order contains products with different production times, the complete order will normally ship together once all items are ready.

Shipping Address and Contact Information

Customers must provide a complete and accurate delivery address and telephone number at checkout.

A telephone number may be required for international shipping, customs processing, or carrier delivery.

Contact us as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has entered fulfillment or carrier processing.

Shipping Rates

Available shipping methods and charges are shown at checkout based on:

• Delivery destination
• Packed order weight
• Order contents
• Carrier availability

Shipping charges include postage, standard packaging materials, and handling.

Domestic Shipping Within Japan

Domestic shipping options are shown at checkout based on the weight and contents of the order.

Estimated transit times after dispatch:

• Japan Small Item Shipping: approximately 2–5 business days
• Japan Standard Shipping: approximately 1–3 business days

These estimates do not include production time and are not guaranteed.

Tracking is provided when included with the selected shipping method.

International Shipping

International orders are shipped from Tokyo, Japan.

Available international services may include:

• EMS
• Yamato International TA-Q-BIN
• Another suitable tracked service shown at checkout

Not every service is available for every destination, parcel size, or product.

EMS

EMS provides priority international postal handling, tracking, and carrier compensation subject to Japan Post’s conditions.

EMS receives faster postal handling, but its carrier transit estimate does not necessarily include all customs-clearance time. Customs processing can sometimes make the total door-to-door delivery time longer than expected.

Japan Post provides tracking for EMS and compensation for eligible loss or damage. Standard EMS compensation covers actual loss up to the applicable limit, with additional declared-value coverage available when properly purchased and documented. 郵便局 | 日本郵便株式会社

Yamato International

Yamato International provides tracked courier delivery and carrier compensation subject to Yamato’s service terms.

The declared merchandise value must be entered correctly on the waybill. Yamato’s published liability limit for International TA-Q-BIN is up to ¥200,000 per waybill, subject to its conditions. Yamato Transport

Estimated International Delivery Times

Transit estimates are displayed at checkout.

Depending on destination and service, estimates generally range from approximately:

• Asia: 4–10 business days
• India, Mongolia, and the Philippines: 7–21 business days
• North America: 5–21 business days
• Europe: 7–21 business days
• Australia and New Zealand: 7–21 business days
• Yamato International where available: generally 5–10 business days

These estimates begin after dispatch and do not include production time.

Delivery times are not guaranteed and may be extended by:

• Customs clearance
• Duties or tax processing
• Flight schedules
• Weather
• Holidays
• Transportation disruptions
• Remote-area delivery
• Local carrier conditions
• Requests for information from customs or the recipient

Customs, Duties, and Import Taxes

International customers may be responsible for customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

These charges are not included in the product or shipping price unless they are clearly shown as collected at checkout.

The customer is responsible for paying charges requested by customs authorities or the local carrier. Shopify supports either collecting duties at checkout or leaving them payable at import, depending on store configuration. Shopify Help Center

Tracking

Tracking information will be sent when the order is dispatched and tracking is included with the selected shipping service.

Please allow time for the carrier’s tracking system to update after receiving the shipment confirmation.

Tracking scans and delivery updates may vary depending on the destination and local carrier.

Delayed or Missing Shipments

If tracking has not updated for an extended period or an order appears to be lost, contact us with your order number.

We will review the shipment and, when appropriate, request an investigation from the carrier.

Carrier investigations, customs inquiries, and international claims may require additional time.

Damaged Packages or Incorrect Orders

If an order arrives damaged or contains an incorrect item, contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the exterior and interior packaging when shipping damage has occurred

Keep the damaged product and all packaging until the issue has been reviewed. The carrier may require them as part of a claim.

Do not include the old statement that you are never responsible for carrier loss or damage. Both EMS and Yamato have compensation procedures, and you should help the customer through the claim rather than disclaiming all responsibility.

Unclaimed and Returned Packages

Customers are responsible for accepting delivery and responding to customs or carrier requests.

If a shipment is returned because:

• The address was incorrect or incomplete
• The parcel was unclaimed
• Delivery was refused
• Customs duties or import fees were unpaid
• The carrier could not complete delivery

the customer is responsible for the actual cost of reshipping the order.

If a refund is approved instead of reshipping, original shipping charges and other non-refundable costs actually incurred may be deducted from the refund.

Carrier or Service Changes

International carrier services may be delayed, suspended, or changed because of transportation conditions, customs restrictions, service disruptions, or other circumstances outside our control.

If the selected service becomes unavailable before dispatch, we may use a comparable tracked service.

We will contact the customer before shipping if the replacement service would create a significant additional charge or materially change the expected service.

Contact

For shipping questions, contact:

orders@1point61softgoods.com

Include your order number when contacting us about an existing order.